General Return Policy

Power Matrix Solutions accepts eligible returns in accordance with the conditions described in this policy and any applicable consumer rights under the law.

Because fragrance products are personal-use products, return eligibility may depend on the condition of the product, packaging, and whether the product has been opened or used.

Return Eligibility

To be considered for a return, the product should generally meet the applicable return requirements communicated for the order.

Non-Returnable or Restricted Items

Certain fragrance products may not be eligible for return when they have been opened, used, sprayed, altered, damaged through customer use, or otherwise made unsuitable for resale.

Returns may also be restricted where applicable law, health and safety considerations, or the condition of the product prevents the item from being reasonably returned to inventory.

If you are unsure whether a product qualifies for return, contact us before opening or using it.

Damaged Products

If your order arrives damaged, please contact us as soon as reasonably possible after receiving the shipment.

To help us investigate the issue, we may request:

• Your order information
• A description of the damage
• Photographs of the product
• Photographs of the packaging where relevant

After reviewing the information, we will determine the appropriate resolution based on the circumstances and applicable policy.

Incorrect or Missing Items

If you receive an item that does not match your order, or if an item appears to be missing from your shipment, contact us promptly.

Please provide your order information and explain the issue so that the order can be reviewed.

Depending on the circumstances, we may arrange an appropriate replacement, correction, refund, or other resolution.

Change or Cancellation of Orders

If you need to change or cancel an order, contact us as soon as possible after placing it.

We will make reasonable efforts to accommodate cancellation or modification requests before an order has been processed or shipped.

Once an order has entered processing or has been shipped, cancellation or modification may no longer be possible.

How to Request a Return

To request a return, contact Power Matrix Solutions using the contact information at the bottom of this page.

Please include the following information:

1. Your name
2. Order number
3. Email address used for the order
4. Product you want to return
5. Reason for the return
6. Relevant photographs, if applicable

We will review the request and provide further instructions where the return is eligible.

Return Shipping

Responsibility for return shipping costs may depend on the reason for the return and the applicable return terms.

Where a return is requested because a customer has changed their mind or selected an unsuitable product, the customer may be responsible for applicable return shipping costs, subject to applicable law.

Where an item is defective, damaged in transit, incorrect, or otherwise affected by an issue for which Power Matrix Solutions is responsible, the applicable resolution will be determined after reviewing the circumstances.

Return Packaging

When returning an eligible product, customers should package the item securely and appropriately to reduce the risk of damage during return transportation.

Power Matrix Solutions is not responsible for additional damage caused by inadequate packaging used by the customer when sending an approved return.

Refunds

Once an approved return has been received and reviewed, we will determine whether the product qualifies for a refund under the applicable policy.

If a refund is approved, the applicable amount will generally be returned using the original payment method where reasonably possible.

The time required for the refund to appear in your account may depend on your bank, card issuer, payment provider, or other financial institution.

Partial Refunds

In certain circumstances, a partial refund may be considered where only part of an order is eligible for a refund or where the condition of a returned product affects the applicable refund under the relevant policy and applicable law.

Any applicable deduction or adjustment will be communicated where required.

Exchanges and Replacements

Exchanges or replacements may be considered for eligible circumstances, including certain damaged, defective, or incorrect orders.

Availability of a replacement product may depend on current inventory.

If the requested replacement is unavailable, another appropriate resolution may be offered where applicable.

Products Purchased as Gifts

Gift purchases may be subject to the same product condition, return eligibility, and return authorization requirements as other purchases.

Refunds may be issued to the original purchaser or original payment method where applicable.

Sale or Promotional Items

Products purchased during promotions, discounts, or special offers may be subject to specific return conditions stated at the time of purchase.

Any special return or refund restriction will not override consumer rights that cannot legally be excluded or restricted.

Shipping Delays and Lost Packages

Delivery times can be affected by carriers, weather, holidays, incorrect addresses, logistical disruptions, customs processes, or other circumstances outside our reasonable control.

If you believe your package is significantly delayed or has been lost, contact us so that the available information can be reviewed.

The appropriate resolution may depend on the shipping status, carrier information, order circumstances, and applicable law.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information when placing an order.

If an order is returned to us because the provided address was incorrect, incomplete, or otherwise undeliverable, contact us to discuss the available options.

Additional shipping charges may apply where permitted and appropriate.

Refunds for Unauthorized Transactions

If you believe an order or payment was made without your authorization, contact us as soon as possible.

We may request information necessary to investigate the transaction and may work with the relevant payment provider where appropriate.

Fraudulent or Abusive Returns

We reserve the right to review unusual, repeated, fraudulent, or abusive return activity.

Where permitted by applicable law, we may refuse a return or refund request that appears to involve fraud, misuse of the return process, materially inaccurate information, or other abusive activity.

Consumer Rights

This policy is intended to explain our standard return and refund procedures.

Nothing in this policy is intended to remove, limit, or replace any consumer rights that apply to you under mandatory applicable law.

Where applicable law provides rights that are more favorable than the terms described on this page, those legal rights will continue to apply.

Policy Changes

Power Matrix Solutions may update this Refund & Return Policy from time to time to reflect changes in our business practices, products, services, or applicable requirements.

Any updated version will be published on this page with a revised "Last Updated" date.

Contact Us

If you have a question about a return, refund, damaged product, incorrect order, or any other order-related issue, contact us before sending the product back.