Order Processing

Orders placed through the Power Matrix Solutions website are processed after the order has been successfully submitted and the required payment or payment authorization has been received.

Order processing may include reviewing the order information, confirming product availability, preparing the products for shipment, and arranging delivery through the applicable shipping service.

Processing times may vary depending on product availability, order volume, payment verification, weekends, holidays, and other operational circumstances.

Order Confirmation

After an order is submitted, you may receive an order confirmation containing information associated with your purchase.

Customers should review their confirmation and contact us promptly if they notice an incorrect product, quantity, shipping address, email address, or other important detail.

Product Availability

We make reasonable efforts to keep product availability information current.

However, products may become unavailable between the time an order is submitted and the time it is processed.

If an ordered product becomes unavailable, we may contact the customer regarding the available options, which may include cancellation or another appropriate resolution.

Shipping Methods

Available shipping methods, delivery options, and applicable charges may be displayed during the checkout process.

Shipping options may vary depending on the delivery destination, product availability, order characteristics, and other factors.

The shipping method selected during checkout may determine the applicable delivery service and estimated delivery timeframe.

Shipping Charges

Applicable shipping charges, if any, will be presented during the ordering or checkout process where available.

Shipping charges may depend on factors such as destination, order size, selected shipping method, promotional offers, or other applicable conditions.

Customers are responsible for reviewing the total order amount, including applicable shipping charges, before completing checkout.

Delivery Estimates

Any delivery timeframe displayed on the website or during checkout should generally be considered an estimate unless explicitly identified as a guaranteed delivery commitment.

Actual delivery times may vary because of carrier operations, weather, holidays, customs procedures, incorrect addresses, transportation delays, or other circumstances outside our reasonable control.

Tracking Information

Where tracking is available for a shipment, tracking information may be provided after the order has been dispatched.

Tracking information is generally supplied by the applicable shipping or delivery service.

There may be a delay between shipment processing and the appearance of tracking information in the carrier's system.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

Before completing an order, please verify:

• Recipient name
• Street or delivery address
• City and postal information
• State, province, or region where applicable
• Country where applicable
• Any additional delivery information required for the destination

We are not responsible for delivery problems caused by inaccurate, incomplete, or outdated information supplied by the customer.

Changing a Shipping Address

If you discover that your shipping address is incorrect, contact us as soon as possible.

We will make reasonable efforts to accommodate address changes before an order has been processed or shipped.

Once an order has been dispatched, we may be unable to change the destination through our system.

Additional charges or carrier restrictions may apply where a shipping change is possible.

Delivery Attempts

Delivery attempts are handled according to the procedures of the applicable carrier or delivery service.

If a carrier cannot complete delivery because nobody is available, access is unavailable, the address is incorrect, or another delivery issue occurs, the carrier may provide additional instructions or attempt delivery again depending on its procedures.

Delayed Shipments

Occasionally, an order may take longer than expected to arrive.

Delays may occur because of:

• Carrier delays
• Severe weather
• Public holidays
• Transportation disruptions
• High shipping volumes
• Incorrect or incomplete delivery information
• Customs or border processing where applicable
• Other circumstances outside our reasonable control

If your shipment appears significantly delayed, contact us so that we can review the available order and tracking information.

Lost Shipments

If tracking information indicates that a shipment may have been lost or the shipment has not arrived within a reasonable period, contact us with your order information.

We may review the shipment status and available carrier information to determine the appropriate next step.

Any replacement or refund for a lost shipment will be handled according to the circumstances of the order, applicable shipping arrangements, and applicable law.

Damaged Packages

If your package arrives visibly damaged, please document the condition where reasonably possible and contact us promptly.

We may request photographs of:

• The outer shipping package
• Any visible shipping damage
• The product packaging
• The damaged product
• Any relevant shipping label

This information may help us investigate the issue with the applicable delivery service and determine the appropriate resolution.

Incorrect or Missing Products

If your package contains an incorrect product or appears to be missing an item from your order, contact us as soon as reasonably possible.

We may request your order number, product information, photographs, or other details necessary to investigate the issue.

After reviewing the situation, an appropriate resolution may include a replacement, correction, refund, or another applicable solution.

International Shipping

Where international shipping is made available, international orders may be subject to additional requirements and delays.

Depending on the destination, shipments may be affected by customs procedures, import requirements, duties, taxes, restrictions, or other government requirements.

Customers are responsible for understanding any applicable requirements associated with receiving products in their destination country, where legally applicable.

Customs, Duties and Taxes

For international orders where applicable, customs duties, import taxes, brokerage charges, or other government fees may apply.

Responsibility for these charges depends on the destination, shipping arrangement, applicable law, and information provided during checkout.

Customers should review the applicable requirements for their destination before placing an international order.

Restricted Destinations or Products

Certain products or shipments may be subject to transportation, customs, safety, carrier, or legal restrictions depending on the destination.

If an order cannot legally or reasonably be shipped to a particular destination, we may be unable to fulfill the order.

If an order cannot be fulfilled because of such a restriction, we will communicate with the customer regarding the available resolution where appropriate.

Order Fulfillment

Fulfillment refers to the process of preparing an accepted order for shipment and arranging delivery to the address provided by the customer.

Order Cancellation Before Fulfillment

If you need to cancel an order, contact us as soon as possible.

We will make reasonable efforts to process cancellation requests before fulfillment or dispatch.

Once an order has been processed or shipped, cancellation may no longer be possible and the request may instead be handled under the applicable Return & Refund Policy.

Returned or Undeliverable Packages

A package may be returned to the sender if delivery cannot be completed.

Reasons may include an incorrect address, failed delivery attempts, refusal of delivery, destination restrictions, customs issues, or other circumstances.

If a package is returned to us, contact us regarding the available options.

Additional shipping charges may apply in circumstances involving incorrect or incomplete information supplied by the customer, where permitted by applicable law.

Delivery Confirmation

Where tracking information identifies a shipment as delivered, customers should first check the delivery location, household members, building reception, or other appropriate delivery locations before contacting us.

If the package still cannot be located, contact us so the available delivery information can be reviewed.

Fulfillment Delays

Although we aim to process orders within a reasonable period, fulfillment may occasionally take longer due to product availability, order volume, technical issues, holidays, operational disruptions, or circumstances beyond our reasonable control.

If a significant fulfillment issue affects your order, we may contact you using the information provided with your order.

Shipping and Return Policy Relationship

Shipping issues and product returns may overlap in certain situations.

For damaged, incorrect, defective, or otherwise problematic orders, customers should contact us before returning any product.

Return and refund requests are handled according to the applicable Refund & Return Policy and applicable law.

Events Outside Our Reasonable Control

We may not be responsible for shipping or fulfillment delays caused by circumstances beyond our reasonable control.

Such circumstances may include severe weather, natural disasters, transportation disruptions, carrier failures, government restrictions, customs delays, widespread technical failures, labor disruptions, or other unexpected events.

Where reasonably possible, we will take appropriate steps to address significant fulfillment or shipping issues affecting an order.

Customer Responsibility

Customers are responsible for:

• Providing accurate delivery information
• Reviewing order information before checkout
• Monitoring available tracking information
• Being available to receive shipments where required
• Following applicable carrier delivery instructions
• Contacting us promptly about significant order issues

Policy Updates

Power Matrix Solutions may update this Shipping & Fulfillment Policy from time to time to reflect changes in our operations, shipping arrangements, products, or applicable requirements.

Any updated version will be published on this page with a revised "Last Updated" date.

Contact Us

If you have a question about your shipment, fulfillment status, delivery, tracking information, damaged package, or another shipping-related issue, contact Power Matrix Solutions using the information below.